Which role includes defining events, detection, correlation mechanisms, and responses during service design?

Which role includes defining events, detection, correlation mechanisms, and responses during service design?

• A. Service desk staff
• B. Application management
• C. Technical management
• D. Client management

Answer: (C)

The role that includes defining events, detection, correlation mechanisms, and responses during service design is found within technical management. This role is crucial as it focuses on the technical aspects of services, ensuring that the infrastructure can support the monitoring and management of events effectively. Technical management is responsible for the design and implementation of the technologies and processes that support the delivery of IT services. This includes establishing what constitutes an event, how to detect those events, and how to correlate them to understand their significance within the service context. Technical management also outlines the responses necessary to manage and mitigate incidents resulting from these events, ensuring that services remain operational and efficient. By setting these standards during the service design phase, technical management facilitates a proactive approach to service management. This allows for better incident management and overall service resilience, as well-defined events and responses help in quickly identifying and addressing issues before they escalate.

The role that includes defining events, detection, correlation mechanisms, and responses during service design is found within technical management. This role is crucial as it focuses on the technical aspects of services, ensuring that the infrastructure can support the monitoring and management of events effectively.

Technical management is responsible for the design and implementation of the technologies and processes that support the delivery of IT services. This includes establishing what constitutes an event, how to detect those events, and how to correlate them to understand their significance within the service context. Technical management also outlines the responses necessary to manage and mitigate incidents resulting from these events, ensuring that services remain operational and efficient.

By setting these standards during the service design phase, technical management facilitates a proactive approach to service management. This allows for better incident management and overall service resilience, as well-defined events and responses help in quickly identifying and addressing issues before they escalate.