Which KPI indicates the effectiveness of the event management process?

Which KPI indicates the effectiveness of the event management process?

• A. Number of platform licenses purchased
• B. Number of incidents resolved without business impact
• C. Percentage of staff trained in event management
• D. Number of applications updated in the last quarter

Answer: (B)

The choice indicating the effectiveness of the event management process is the number of incidents resolved without business impact. This KPI reflects how effectively the event management practice can identify and address events before they escalate into incidents affecting the organization and its operations. When events are monitored and managed successfully, they often result in quick resolutions that prevent potential outages or disruptions, thereby minimizing any impact on business services. This responsiveness is a fundamental goal of event management, aimed at ensuring a stable service environment. Other options, while they may contribute to broader operational metrics or resource management, do not directly measure the core effectiveness of the event management process itself. The focus on rapid resolution without business impact specifically highlights the success of proactive measures taken to maintain service continuity, which is a crucial outcome of an effective event management strategy.

The choice indicating the effectiveness of the event management process is the number of incidents resolved without business impact. This KPI reflects how effectively the event management practice can identify and address events before they escalate into incidents affecting the organization and its operations.

When events are monitored and managed successfully, they often result in quick resolutions that prevent potential outages or disruptions, thereby minimizing any impact on business services. This responsiveness is a fundamental goal of event management, aimed at ensuring a stable service environment.

Other options, while they may contribute to broader operational metrics or resource management, do not directly measure the core effectiveness of the event management process itself. The focus on rapid resolution without business impact specifically highlights the success of proactive measures taken to maintain service continuity, which is a crucial outcome of an effective event management strategy.